We accept returns within 14 business days from the delivery date.
BRAND NEW CONDITION ONLY ACCEPTED
All of our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. Items returned must be in the original condition, unworn, unwashed, unaltered, and swing tags in place. Due to health regulations garments that are worn, marked, damaged, or laundered will not be accepted. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards.
RETURNS SHIPPING COST
We offer Free Express Shipping on orders over €300, but we do not cover the cost of return postage and handling fees. If you decide to return your order, you will be responsible and required to pay for the cost of returning the goods to us. We will not be responsible for any packages shipped by the customer. In the event the package is lost, the customer is responsible for tracking and routing the package back to us and getting it to our returns address within the timeframe allotted for a return to be accepted.
PREORDER
We want you to adore your elle-est-grece pieces. You have 14 days from delivery to exchange your preorder item/s for an alternate size or style, or for store credit. Kindly note that exchanges are limited to one exchange per order.
EXCHANGES
We want you to adore your elle-est-grece pieces. You have 14 days from the delivery date to exchange your item/s for an alternate style or size. Please note exchanges are limited to one exchange per order. If any style or size becomes sold out, a refund will be issued for full priced items. All sale or promotional items are non-refundable. Exchange shipping costs are the responsibility of the customer.
CUSTOMS AND DUTIES CHARGES
Please note, elle-est-grece does not cover the cost of import taxes and duties. These charges do not apply on orders delivered to Europe. We ship all orders from Cyprus, so unfortunately a duties and/or taxes fee may apply when your order is delivered.
CARE
Please visit our Garment Care section on our website and follow the care instructions on the label. We recommend dry cleaning all of your elle-est-grece pieces to prolong the life of your garment/s.
SUMMER SALE
As per the terms and conditions of elle-est-grece, refunds will not be granted on sale items. Items returned are only valid for a store credit or exchange. elle-est-grece reserves the right to amend these Terms and Conditions and/or cancel the Sale promotion at its sole discretion.