We put together a list of your most frequently asked questions to make sure your shopping experience with us is as seamless as possible. If you can't find the answer you are looking for email us at hello@elleestgrece.com we are always happy to help.

1. Where do you ship from? Do you ship Internationally?

We ship from Cyprus. Yes—we ship worldwide.

2. How much will taxes and custom duties be?

elle-est-grece ltd, does not cover duties and taxes for orders outside the EU. We suggest you check with your local customs office about their charges before placing an order with us.

3. Do you offer expedited delivery? Need my order to arrive as soon as possible.

Send us an email and we will be happy to arrange this for you.

4. Do you offer discount for first time customers?

Yes we do. Sign up to our newsletter to receive 20% off your first order—you will receive an additional discount code for a % off your next purchase too.

5. What payment methods do you accept?

We accept all major credit cards, apple pay, and paypal.

6. What if a style I like is sold out?

 

Email us at hello@elleestgrece.com and we will let you know if this style is coming back in stock any time soon.

7. I love my linen top I just bought. How do I clean it?

We are so happy you love your new elle-est-grece. We suggest dry cleaning your garments to prolong their life. You can also refer to our Garment Care page for a detailed description on how to care for your clothes.

 

8. What does OS stand for?

One size. Most of our core collection styles are one size — it's our magic trick!

9. Could I get the specific measurements of a style I like?

Yes of course, please email us and we will be happy to assist you with this.

10.  Can I return a preorder item?

We want you to adore your elle-est-grece pieces. You have 14 days from delivery to exchange your item/s for an alternate size or style. Kindly note that exchanges are limited to one exchange per order. Please refer to our Returns Policy for further details.

11. How can I track my order?

 

Once you have placed your order you will receive an order confirmation email from us. You will receive a shipping confirmation email with your tracking number as soon as your order has been shipped, and link to track. Questions? Email us and we will be happy to help.

12. Can I change or modify my order?

To change address or modify your order please contact us immediately at hello@elleestgrece.com. Once you receive your shipping confirmation email we are no longer able to change or modify it.