We put together a list of your most frequently asked questions to make sure your shopping experience with us is as seamless as possible. If you can't find the answer you are looking for email us at hello@elleestgrece.com we are always happy to help.

1. Where do you ship from? Do you ship Internationally?

We are based in Cyprus and ship worldwide.

2. How much will taxes and custom duties be?

We suggest you check with your local customs office about their charges before placing an order with us. Please note that our shipping costs are not inclusive of any import duties or customs that could be levied when the package reaches your destination country. elle-est-grece is not liable for these costs. If you decide to refuse your shipment, you are responsible for the original shipping charges and the cost of returning the package. This amount will be subtracted from your refund.

3. Will I have to pay duty or import charges for the UK?

BREXIT

Yes, you will have to pay VAT and custom duties on all orders. Please note that our shipping costs are not inclusive of any import duties or customs that could be levied when the package reaches your destination country. elle-est-grece is not liable for these costs. If you decide to refuse your shipment, you are responsible for the original shipping charges and the cost of returning the package. This amount will be subtracted from your refund.

4. Do you offer expedited delivery? Need my order to arrive as soon as possible.

Send us an email and we will be happy to arrange this for you.

5. Do you offer discount for first time customers?

Yes we do. Sign up to our newsletter to receive 20% off your first order—you will receive an additional discount code for a % off your next purchase too.

6. What payment methods do you accept?

We accept all major credit cards, apple pay, and PayPal.

7. I love my linen top I just bought. How do I wash it?

We are so happy you love your new elle-est-grece. We suggest dry cleaning your garments to prolong their life. You can also refer to our Garment Care page for a detailed description on how to care for your clothes.

8.  Can I return a preorder item?

We want you to adore your elle-est-grece pieces. You have 14 days from delivery to exchange your item/s for an alternate size or style. Kindly note that exchanges are limited to one exchange per order. Please refer to our Returns Policy for further details.

9. How can I track my order?

Once you have placed your order you will receive an order confirmation email from us. You will receive a shipping confirmation email with your tracking number as soon as your order has been shipped, and link to track. Questions? Email us and we will be happy to help.

12. Can I change or modify my order?

To change address or modify your order please contact us immediately at hello@elleestgrece.com. Once you receive your shipping confirmation email we are no longer able to change or modify it.