1. Do you ship Internationally?
Yes. We ship worldwide. For specific shipping questions email us at email@example.com and we will be happy to help with your questions.
2. How much will taxes and custom duties be?
Elle-est-Grece, Ltd, does not cover duties and taxes for international orders. We suggest you check with your local customs office about their charges before placing an order with us.
3. Do you offer express shipping? Need my order to arrive as soon as possible.
Email us at firstname.lastname@example.org and we will be happy to arrange express shipping for you.
4. Do you offer discount for first time customers?
If you are a first-time customer subscribe to our newsletter to stay in the know of all new arrivals, online shopping events, and promotions. Once you have subscribed you will receive a welcome discount code to receive 15% off your first full price purchase.
5. What payment methods do you accept?
We accept all major credit cards and ApplePay.
6. What if a style I like is sold out?
Email us at email@example.com and we will let you know if this style is coming back in stock any time soon.
7. I love my linen top I just bought. How do I clean it?
We are so happy you love your new Elle-est-Grece, please refer to our Garment Care blog post for a detailed description on how to care for your clothes.
8. The item I like is ONE SIZE, can you send me specific measurements for this style?
Yes of course, please email us at firstname.lastname@example.org and we will be happy to assist you with this.
9. Can I return a sale item?
There are no exchanges available on sale items. All sale items are sold as final sale only. Please refer to our Returns Policy for further details.
10. How can I track my order?
Once you have placed your order you will receive an order confirmation email from us. You will receive a shipping confirmation email with your tracking number as soon as your order has been shipped, and link to track. Questions? Email us at email@example.com and we will be happy to help.
11. Can I change or modify my order?
To change address or modify your order please contact us immediately at firstname.lastname@example.org. Once you receive your shipping confirmation email we are no longer able to change or modify it.
12. Do you sell gift cards?
Yes! Click on this link to visit our gift cards. Our E-Gift cards make the perfect gift and never expire!
13. Am I able to make a purchase without making an account?
You may select to check out as guest, however we do suggest making an account to keep track of all your order details in one place and so that we can better serve you in the future.